LoopLift Support
LoopLift is a cycle-aware fitness tracking app that helps you train smarter by understanding how your logged cycle, energy and workouts relate over time.
Get Help
For any questions, issues, or feedback, email us at loopliftadmin@gmail.com.
We aim to respond within 48 hours.
Account deletion
You can permanently delete your account in LoopLift by going to Settings > Delete Account. If you cannot access the app, email loopliftadmin@gmail.com from the email address connected to your account. See our account deletion page for full details.
Managing subscriptions
On iPhone, open Settings > Apple ID > Subscriptions and select LoopLift.
On Android, open Google Play > Payments and subscriptions > Subscriptions and select LoopLift.
Privacy and data
LoopLift protects information using secure authentication, account-level access controls and database security policies. Selected information may be processed by trusted providers such as Supabase and OpenAI where required to operate LoopLift and generate personalised insights. LoopLift does not sell personal or health-related information for advertising. Read our full Privacy Policy.
Frequently Asked Questions
How do I cancel my subscription?
On iPhone, go to Settings > Apple ID > Subscriptions and select LoopLift. On Android, open Google Play > Payments and subscriptions > Subscriptions and select LoopLift. You'll keep access until the end of your current billing period.
Is my health data private?
Yes. We never sell or share your personal or health data for advertising. Your cycle, energy, and workout data is stored securely and is only accessible to you. See our full Privacy Policy for details.
What is PCOS mode?
PCOS mode is a dedicated tracking experience for users with Polycystic Ovary Syndrome. It supports irregular cycle logging and related symptom tracking, and tailors insights to the information you log.
What's included in LoopLift Pro?
LoopLift Pro unlocks progress charts, personalised daily insights, and advanced analytics. It includes a 7-day free trial and can be cancelled anytime.
The app is crashing — what should I do?
Try closing and reopening the app. If the issue continues, try uninstalling and reinstalling. If it still persists, email loopliftadmin@gmail.comwith your device model and OS version and we'll help.
I forgot my password — how do I reset it?
On the login screen, tap "Forgot password?" and enter your email. You'll receive a reset link within a few minutes.
LoopLift provides general fitness and wellness information and is not a medical device or a substitute for professional medical advice. Always consult a healthcare professional for medical concerns.